Order FAQ

1. What payment method does FashionShoesHouse Accept?
fashionshoeshouse.com accept PayPal, Credit or Debit Cards. Cards accepted are Visa, Mastercard, Discover, and American Express


2. When will my PayPal/cards be charged?
Once you confirm the order and complete payment, you'll get charged.


3. What tax will I be charged?
fashionshoeshouse.com is required by law to declare an accurate value on all shipments. Tariff is not included in the final price on the order review page. 


4. What is your return policy?
Our policy last 30 days. Please contact us by email support@fashionshoeshouse.com in 30 days since you receive the items. Please refer to details in Return Policy.

5. Do you ship internationally?
We ship to United States, Canada, Australia, Germany, Italy only.


6. What is the shipping fee?

Shipping to United States, Canada, Australia, Germany, Italy

Order Amount

Shipping Fee

Processing time Shipping time

US$ 0-49.99

US$ 4.99

1-4 business days 7-15 business days

US$ >50

US$ 9.99

1-4 business days 7-15 business days

We offer standard shipping only, the shipping cost is clearly showed on shipping policy pagePlease refer to more shipping details in shipping policy. Also you could see the shipping fee on the checkout page.


7. I just placed an order, how to track my parcel?
Once shipped, the tracking number will be updated. Please log in your account and find it out on order status page. Or you can click "track you order" on our website, fill in the order info and then you can get the updates.


8. My product is damaged or defective, what do I do?
We would accept exchange or refund if confirmed meet the Return & Exchange Conditions. Please refer to details in Return Policy.


9. What if I want to cancel my order?
You can cancel it provided that the product is not yet shipped by the warehouse. Please contact at support@fashionshoeshouse.com


10. How do I contact your customers' service department? 
Contact us at support@fashionshoeshouse.com at any time. We will deal with it ASAP.